Frequently Asked Questions

Order Related Questions

• How do I apply for an exemption from Health Canada?
• In what states is tax charged?
• What shipping methods do you offer?
• Does Charlotte's Web Hemp Oil ship to all 50 US States?
• Can I modify my order after it has been placed?
• What are the standard exclusions on promotional offers?

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Product Related Questions

• Why are we not selling Maximum online?
• What's the difference between Charlotte's Web Maximum Strength and Original (previously known as Advanced)?
• Does the Isolate contain THC?
• How much CBD is in each serving of the Isolate?
• What extraction process is used for the Isolate?
• What's the difference between the Charlotte's Web Isolate and other Charlotte's Web products?

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Questions About My Account

• What are the benefits of creating a Charlotte's Web account?
• I'm having trouble logging into my Charlotte's Web account?
• What is your newsletter?

Our Services and Programs

• How do I change or update my credit card associated to my product subscription?
• How do I skip, pause or cancel my product subscription?
• What are Charlotte's Web Love reward points?
• Do you offer a military/veteran discount?

General Questions

• What does "Trust Earned Naturally" mean?
• What is hemp extract?
• Is Charlotte's Web organic?
• What are cannabinoids?
• What is the Endocannabinoid System?
• What is the Entourage Effect?

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