At Charlotte's Web, we stand behind our products 100%. We work hard to ensure that our quality is second to none, and thousands of our customers agree that this difference is something you will experience. We’re so convinced our products will make a difference you can feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange it for another product or receive a full refund. It's that easy.
Contact us within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued, and an automated email will notify you of that transaction.
If you purchased our product through a Charlotte's Web™ distributor or retailer, just go to the original purchase location for any return or exchange. Unfortunately products purchased in retail locations cannot be returned through Charlotte's Web customer service or via charlottesweb.com. Only items purchased through our website can be returned through our customer service representatives.
Please note: There are no returns or exchanges on Final Sale items.
Click here to learn more about our return policy.